Frequently Asked Questions
Q: How long can I keep the castle?
We start delivery at approx 7.30am and try to complete our deliveries before 1.00pm and start picking up from 4.30pm through to 7.00pm although from time to time you may be lucky enough to be last on our pick up schedule! Arrangements can be made for longer or shorter periods of bouncy castle hire. If you require the bouncy castle overnight then we can arrange this, but there will be a charge. You will get approx 7 hours of hire
Q: What happens if it rains on the bouncy castle hire day?
Some of our bouncy castles are available with shower covers, and that is all they are, the Bouncy castle is not to be used if it gets too wet as it can be very dangerous. If it is very wet on your hire day you may cancel if you wish without charge (providing of course that we have not set up your castle and left!).
If you cancel at last minute on the day but we have set off to deliver then a small fee (£10-£15) may be charged to you to cover costs ***see below for deposit refunds
In the event of bad weather we will contact you on the day before we set off to load up your bouncy castle. At that point we will come to a decision.
Q: Do you need anything from us?
Yes, please make sure we have plenty of access room, we need at least 3 foot wide hall or passageway to move the bouncy castle into your venue\hall\garden. Please ensure that the site for the bouncy castle is clear. It must be clear of sharp objects such as rocks any debris, large stones and Dog mess! If we feel that the site is unsuitable we will not leave the bouncy castle. We need access to a power point within at least 20m of the bouncy castle.
Q: How much room does the bouncy castle require?
This depends on the inflatable you have hired, but as a rule they require at least 4 foot behind the castle and 3 foot either side of the castle and 4 foot at the front of the castle.
Note: some of our slides require extra room on the sides because of the guy ropes that protrude from the slide
Q: Can the castle go indoors?
Yes, some of our castles are the suitable for indoor hire, please check with us first.
Q: When can I book\hire a bouncy castle?
Our bouncy castles are available for hire anytime except for Boxing Day, Xmas day and New years day. We can get very busy, particularly in the summer, it is best to book early.
Q: Do you require a deposit?
As from January 2012 we now require deposits as follows:
1. A 15% deposit is required for all booking via Google checkout If a booking is cancelled due to bad weather on the day then deposits (subject to managers discretion!) can be carried forward.
Cancellations for any other reasons may not be entitled to a refund deposit - every case will be dealt with sensibly and professionally
Q: How do we book?
As from 2012 we now operate fully online however if you do need to ask a question then please email us via the contact us page.
Q: Do you charge for delivery?
We deliver free within a 4 mile radius of Anlaby , outside this there may be a small delivery charge. The delivery charge depends on your post code
Q: How far outside of Hull do you deliver?
During our busy season (April > Sept) we try to stay within 10 miles radius on a weekend. However, midweek and off season we will consider any distance of up to 25 miles.
Q: Do you have insurance?
We have public liability insurance of £5 million covering accidents and injuries caused by our equipment failing or incorrect or unsafe installation. As the hirer you are responsible for ensuring adult supervision of the inflatable at all times. Beware of companies that don't have insurance, you should ask to see a copy of the policy.
Q: Are there any age limits?
We cater for all ages - children's bouncy castles are max age 14yrs but we do provide adult bouncy castle hire for ages above this.
Q: Can we collect the bouncy castle?
No, our insurance cover does not allow for you to collect and erect any of our inflatables.
Q: Are your bouncy castles clean?
Yes, we maintain our castles to a very high standard, they are cleaned after every hire.
Q: Do you provide instructions?
We provide safety operating instructions for all our inflatables, which must be read by the hirer or a suitable responsible adult.
Q: Can you supervise the inflatable?
Yes, we can provide supervision of the bouncy castle or inflatable, we charge per hour per person for supervision.
Q: What do we get with bouncy castle hire?
You get the inflatable you requested, a groundsheet for the bouncy castle to sit on, safety mats, the blower, rain cover (depending on castle), extension lead, circuit breaker safety plug, and last but not least top quality service with a smile.
Q: How much does it cost to run a bouncy castle?
On average it costs about £1.50 - £3 in electricity to run a bouncy castle for a day.
Q: Are you reliable?
YES YES !!! During busy periods in summer we can sometimes run a little late but will always make sure that you will ALWAYS have your bouncy castle before your party starts. If we are running late on the day we will always ring you and let you know what IS happening.
We hope that answers most of your questions ? Please feel free email us at firstname.lastname@example.org
Thank you - Kevin Thompson (Hire & Sales Director)